The purpose of this study is to assess the current state of internet and mobile service providers in Central Asia, while offering them a roadmap toward improvement. The improvements we recommend would help secure online business, thereby increasing user loyalty in the region’s expanding and highly competitive e–business environment. We also hope this study will lay the foundation for mobile and internet providers to consider digital rights in their policy reviews and practices, while demonstrating the importance of respecting and protecting human rights, freedom of expression, and the right to privacy.
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